GBTA Hub Updates

Latest Webinars available on the GBTA HUB:

Traveler Satisfaction: Exploring the Generational Divide in Business Travel

A recent study conducted by the GBTA Foundation and American Express Global Business Travel uncovers the areas of satisfaction and frustration for frequent business travelers, with a focus on different drivers by generation. This webinar will cover how to satisfy a diverse workforce of business travelers and where companies can invest to move the needle on satisfaction.

At the end of the session, participants should be able to:

• Understand the drivers of satisfaction overall and by generation.
• Identify areas that their company can invest in to help improve satisfaction.
• Start thinking of how to approach their diverse workforce.

Protecting Employees in the Face of Emerging Travel Risks

When it comes to travel safety and security, risks like natural disasters, geopolitical turmoil, terror incidents or pandemic health threats usually come to mind – indeed, based on experience and 24­-hour news reporting, this makes perfect sense. However, despite the substantial weight these occurrences carry, there are far less dramatic, but more frequent issues and risky employee behaviors that can also impact traveler safety and hold vast implications for their organizations– especially now that these risky decisions can easily be made from a smartphone or even an Uber car. These current cultural and business realities are a cause for concern for employers, as they not only pose substantial risks to their employees, but also could lead to lawsuits that threaten their company’s bottom line and reputation. In this session, we uncover emerging business travel risks and how your organization can not only help protect your employees from themselves, but also prevent these risks from harming your business. Attend this session if you are a mid-market sized company with international and domestic business travelers.

At the end of the session, participants should be able to:
• Understand the types of risky behaviors your employees engage in when traveling
on business and how these behaviors could negatively impact your organization.
• Determine how the proliferation of mobile devices affects business traveler behavior
and what your company can do to curb the risks as it adapts to new technologies.
• Identify how the “Sharing Economy” is poised to affect business travelers as well as
how your organization should adapt its travel policies.
• Implement proven resolutions to mitigate emerging travel risks and adapt company
policies and travel risk management initiatives accordingly.

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